Refund policy

All Sales Are Final

At Elevato, we're committed to delivering high-quality products and ensuring a smooth shopping experience for our customers. Please be aware that all sales are final; therefore, we do not accept refunds, exchanges, or cancellations. This policy is designed to maintain clarity and consistency in our operations.

If you receive an incorrect item, we're here to help. We offer store credit for future purchases. To initiate this process, please take the first step and reach out to us within 14 days of receiving your order. Please note that customers are responsible for covering the shipping costs associated with returning items.

Before you purchase, we encourage you to carefully review the product descriptions, size charts, and images. Doing so will help ensure you select the correct item and have a satisfying shopping experience. Once an order is placed, it cannot be modified or canceled. 

If you have any questions, our customer support team is here to help. You can contact us through our contact form or by emailing us at info@elevatostudios.com.